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FAQs

My Account

Log-in to My Account to change your email address and other information.

Category: My Account

To unsubscribe from an email, click the “unsubscribe” link at the bottom of our emails. If you are having difficulty, please Contact Us and we will be happy to remove you from our database.

Category: My Account

Need updates? To check the status of your order, please log-in to your Account.

Category: My Account

Registering for an account makes shopping easier from start to finish, with features including:

  • Save shipping addresses & billing information
  • Track orders & view order history
  • Make checkouts faster
Category: My Account

Ordering

If, after tracking your order you are still unable to determine where your order is, please Contact Us for assistance.

Category: Ordering

MostlyGifts.com.au accepts Visa, MasterCard, American Express and Pay Pal.

Category: Ordering

Enjoy the ride every step of the way. After making your purchase, you will receive an email receipt and confirmation of your order. You can log-in to your account at any time to track your order. You will also receive an email when your order has shipped. If you selected a shipping service that included item tracking, your shipping receipt will also contain the tracking number with a link to track your order.

Category: Ordering

We offer a range of gifts from independent sellers and premium gift suppliers in Australia and from overseas. Because their products are all different and being shipped from different places, they may not all take the same time to reach you. Plus, personalisation and international options can often also add extra time on top.

Each product page includes a section clearly marked for delivery information about that particular product.  As each product may be different, please ensure you check the delivery information and expected delivery times before ordering.

While we work closely with our suppliers to provide accurate expectations for our products, because we’re dealing with the latest stuff from around the world, we’ll sometimes need to revise expectations for products, pre-orders and back-orders. At times, options for certain products may also be temporarily unavailable due to a high demand. If you’d like to know more about what’s going on with the availability of a product (or its options), please Contact Us.

Category: Ordering

At this time, we cannot offer gift wrapping or gift packaging however we are looking at ways to be able to offer this service to you.

Category: Ordering

Yes, you can place orders from locations outside Australia however we currently only deliver to locations within Australia.

Category: Ordering

Products

Fabric and materials information can be found with the product descriptions on the individual product pages. If you need more detailed information on a specific item, please Contact Us.

Category: Products

If the words “out of stock” appear next to an item, the item is currently unavailable, and while we wish we had more to offer, there is no guarantee that product will be restocked. Please Contact Us for more details on a given product.

Category: Products

Returns & Exchanges

Each & every order is covered by our 100% Satisfaction Guarantee – If for any reason you are not 100% satisfied with your purchase with us, simply let us know and we will provide you a full, no questions asked refund. All we ask is that you return your item to us. If you’d like to exchange or return an item, simply Contact Us with your purchase details and we’ll arrange a refund or replacement as required.

This’ll be easy, simply Contact Us with your purchase details and we’ll arrange a refund or replacement as required.

Shipping

Each item we ship may have different delivery times, this is because some products are packaged and shipped separately. For example, we send our posters in super-durable tubes. Obviously, a canvas won’t fit in there. Your total shipping will be calculated at the time of order and there won’t be any additional shipping costs if we ship your products separately.

Category: Shipping

Sometimes orders are marked by the post office as delivered, but don’t actually arrive until the following week day. If 24 hours goes by and your order still does not arrive, please Contact Us.

Category: Shipping

Contact Us as soon as possible. Due to the rapid rate at which we process orders (an order goes into production, normally within 3 or 4 hours of receipt) it may be to late to change the address, in which case we’ll resend it for free to domestic address up to one time. International orders will need send additional payment to cover additional shipping charges

Category: Shipping

Yes, we do! All Courier orders are automatically bumped to the top of our fulfillment queue to ensure best possible fulfillment time.

Category: Shipping

We offer a range of gifts from independent sellers and premium gift suppliers in Australia and from overseas.  Because their products are all different and being shipped from different places, they may not all take the same time to reach you.  Plus, personalisation and international options can often also add extra time on top.  Shipment and delivery of your order is dependent on the item you have ordered and the selected shipping method.  For most shirts and apparel, we take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. Orders shipped from overseas warehouses could take 5-10 days to ship however check the order page for more information on specific items. 97% of our apparel orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

Category: Shipping

MostlyGifts.com.au currently only delivers to locations within Australia.

Category: Shipping

Unfortunately, our express freight carriers don’t ship to PO Boxes and courier shipping requires a street address to ensure they have complete tracking over the package from collection to delivery.

Category: Shipping

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