FREQUENTLY ASKED QUESTIONS
- My Account
- Returns & Exchanges
- 1. HOW DO I UNSUBSCRIBE FROM YOUR MAILING LISTS?
To unsubscribe from an email, click the “unsubscribe” link at the bottom of our emails. If you are having difficulty, please Contact Us and we will be happy to remove you from our database.
- 2. ARE THERE ANY BENEFITS TO HAVING AN ACCOUNT WITH YOU?
Registering for an account makes shopping easier from start to finish, with features including:
- Save shipping addresses & billing information
- Track orders & view order history
- Make checkouts faster
- 3. MY EMAIL ADDRESS HAS CHANGED. HOW DO I UPDATE THIS INFORMATION TO MY ACCOUNT?
Log-in to My Account to change your email address and other information.
- 4. CHECK THE STATUS OF AN ORDER
Need updates? To check the status of your order, please log-in to your Account.
- 1. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We offer a range of gifts from independent sellers and premium gift suppliers in Australia and from overseas. Because their products are all different and being shipped from different places, they may not all take the same time to reach you. Plus, personalisation and international options can often also add extra time on top.
Each product page includes a section clearly marked for delivery information about that particular product. As each product may be different, please ensure you check the delivery information and expected delivery times before ordering.
While we work closely with our suppliers to provide accurate expectations for our products, because we’re dealing with the latest stuff from around the world, we’ll sometimes need to revise expectations for products, pre-orders and back-orders. At times, options for certain products may also be temporarily unavailable due to a high demand. If you’d like to know more about what’s going on with the availability of a product (or its options), please Contact Us.
- 2. TRACKING A PACKAGE
Enjoy the ride every step of the way. After making your purchase, you will receive an email receipt and confirmation of your order. You can log-in to your account at any time to track your order. You will also receive an email when your order has shipped. If you selected a shipping service that included item tracking, your shipping receipt will also contain the tracking number with a link to track your order.
- 3. CAN I PLACE AN ORDER FROM OUTSIDE AUSTRALIA?
Yes, you can place orders from locations outside Australia however we currently only deliver to locations within Australia.
- 4. WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE?
MostlyGifts.com.au accepts Visa, MasterCard, American Express and Pay Pal.
- 5. WHAT IF I DO NOT RECEIVE MY ORDER?
- 6. DO YOU OFFER GIFT PACKAGING?
At this time, we cannot offer gift wrapping or gift packaging however we are looking at ways to be able to offer this service to you.
- 1. WHERE CAN I FIND FABRIC AND MATERIALS INFORMATION?
- 2. THE ITEM I WANT IS OUT OF STOCK, CAN I ORDER AND HAVE IT SHIP WHEN IT IS AVAILABLE AGAIN?
If the words “out of stock” appear next to an item, the item is currently unavailable, and while we wish we had more to offer, there is no guarantee that product will be restocked. Please Contact Us for more details on a given product.
- 1. WHAT IS YOUR EXCHANGE/RETURN POLICY?
Each & every order is covered by our 100% Satisfaction Guarantee – If for any reason you are not 100% satisfied with your purchase with us, simply let us know and we will provide you a full, no questions asked refund. All we ask is that you return your item to us. If you’d like to exchange or return an item, simply Contact Us with your purchase details and we’ll arrange a refund or replacement as required.
- 2. HOW DO I MAKE A RETURN OR AN EXCHANGE?
- 1. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
We offer a range of gifts from independent sellers and premium gift suppliers in Australia and from overseas. Because their products are all different and being shipped from different places, they may not all take the same time to reach you. Plus, personalisation and international options can often also add extra time on top. Shipment and delivery of your order is dependent on the item you have ordered and the selected shipping method. For most shirts and apparel, we take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. Orders shipped from overseas warehouses could take 5-10 days to ship however check the order page for more information on specific items. 97% of our apparel orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
- 2. DO YOU SHIP ORDERS OUTSIDE AUSTRALIA?
MostlyGifts.com.au currently only delivers to locations within Australia.
- 3. WHY WERE MY PRODUCTS SHIPPED SEPARATELY?
Each item we ship may have different delivery times, this is because some products are packaged and shipped separately. For example, we send our posters in super-durable tubes. Obviously, a canvas won’t fit in there. Your total shipping will be calculated at the time of order and there won’t be any additional shipping costs if we ship your products separately.
- 4. IF I CHOOSE FEDEX SHIPPING, DO YOU SHIP THAT ORDER FASTER?
Yes, we do! All FedEx orders are automatically bumped to the top of our fulfillment queue to ensure best possible fulfillment time.
- 5. CAN I GET FEDEX TO DELIVER TO MY PO BOX?
Unfortunately, FedEx doesn’t ship to PO Boxes and require a street address to ensure they have complete tracking over the package from collection to delivery.
- 6. MY ADDRESS IS WRONG, WHAT DO I DO?
Contact Us as soon as possible. Due to the rapid rate at which we process orders (an order goes into production, normally within 3 or 4 hours of receipt) it may be to late to change the address, in which case we’ll resend it for free to domestic address up to one time. International orders will need send additional payment to cover additional shipping charges.
- 7. MY ORDER WAS MARKED AS DELIVERED BUT NEVER ARRIVED, HELP!